Feedback and Complaints Procedure
Our aim is to give the highest possible standard of service.
We would like you to tell us what you think about the service we provide at this pharmacy.
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If you have any compliments, comments, suggestions or complaints, please speak to a member of staff.
We welcome any general comments about the service we provide and any suggestions of ways in which we can improve our service to you.
We do operate a complaints procedure as part of the NHS.Our system meets national criteria standards.
Our Pharmacy Manager Mr Jag Gill, Practice Manager Mr Scott Ridley are able to give you further information.
You may also seek advice from the local Patients Advice and Liaison Service (PALS).PALS are not part of the complaints procedure itself but they might be able to
resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy service.
Patients Advice & Liaison Service (PALS)
Telephone Number 0800 3285640
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
The ICAS Telephone number is 0845 6008616.